Privacy Policy

Welcome to uu99. This Privacy Policy describes how uu99 collects, uses, stores, and protects information from players who register and use our online casino and sports betting platform. By accessing or using the uu99 website, you acknowledge that you have read and understood this policy in full.

This policy applies to all users of uu99, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. If you do not agree with any part of this Privacy Policy, please discontinue your use of our platform immediately.

1. Information We Collect

uu99 collects both information that you provide directly and data that we gather automatically when you use our services. The categories of data we collect are detailed below.

Personal Information You Provide

When you create an account, complete transactions, or contact our support team, you may provide us with the following personal data:

• Full name, date of birth, and national identification details
• Contact information including email address, mobile number, and postal address
• Payment and transaction details associated with bKash, Nagad, Rocket, Upay, and bank accounts
• Account credentials and security verification information (KYC documents)
• Any communications you send us via email or live chat support

Automatically Collected Data

When you browse and use the uu99 platform, certain technical data is collected automatically to ensure the proper functioning of the site and to improve your experience:

• IP address, browser type, device type, and operating system
• Pages visited, session duration, click patterns, and referral source
• Cookies, web beacons, and local storage data used for session management and analytics

2. How We Use Your Information

uu99 uses the data we collect for clearly defined purposes. We do not exploit or misuse your information. The primary ways we use your personal data include:

• To verify your identity and comply with KYC (Know Your Customer) obligations
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support, respond to queries, and resolve disputes
• To personalise your gaming experience and recommend relevant games such as cricket betting, slots, and live casino
• To send promotional communications, bonus offers, and important platform updates (you may opt out at any time)
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities

3. Sharing of Your Information

uu99 does not sell, rent, or trade your personal data to unrelated third parties. However, in limited and necessary circumstances, we may share your information as described below:

• Service providers and technology partners who help operate the platform (e.g., payment gateways, fraud detection tools, analytics providers) — these parties are contractually bound to confidentiality
• Regulatory and law enforcement authorities when disclosure is required by applicable law or legal process
• In the event of a business merger, acquisition, or asset sale, where user data may be transferred as part of that transaction — users will be notified prior to any such transfer

4. Cookies and Tracking Technologies

uu99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather analytics on platform performance. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse or delete cookies. Please note that disabling cookies may affect certain features of the uu99 platform, including your ability to stay logged in across sessions.

5. Data Security

We take the security of your personal data seriously. uu99 implements industry-standard technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data including payment records and KYC documents, regular security audits and vulnerability assessments, and access controls that limit which staff members can view sensitive user data.

While we employ robust security practices, no system is entirely immune from risk. In the event of a data breach that materially affects your rights, uu99 will notify affected users as promptly as practicable.

6. Data Retention

uu99 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information is generally retained for the duration of your active account plus a period thereafter as may be required for legal, regulatory, or dispute resolution purposes. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

As a user of uu99, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at the email address listed at the bottom of this page.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of any inaccurate or incomplete data
• Right to erasure — subject to legal and regulatory retention requirements, you may request deletion of your personal data
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances
• Right to object to marketing — you may opt out of receiving promotional emails or messages at any time by contacting support

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure the security of your account.

8. Protection of Minors

uu99 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If we discover that a user below the age of 21 has registered an account, we will immediately suspend the account, void any transactions, and delete all associated personal data.

9. Third-Party Payment Processors

To facilitate deposits and withdrawals, uu99 integrates with third-party payment service providers including bKash, Nagad, Rocket, and Upay. When you conduct a financial transaction on our platform, relevant payment information is transmitted securely to the applicable provider. Each of these providers operates under its own privacy policy and is independently responsible for the data it processes on its end.

uu99 does not store your full bKash or Nagad PIN or wallet credentials on our servers. Payment authentication occurs within the respective provider's secure environment.

10. Changes to This Privacy Policy

uu99 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered users via email or a prominent notice on the platform. We encourage you to review this page periodically to stay informed. Your continued use of the uu99 platform after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected] (plain text only — not a clickable link)