Terms & Conditions

1. Introduction

Welcome to uu99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of our website, mobile interface, games, promotions, and all related services. By creating an account or placing a wager on uu99, you confirm that you have read, understood, and agreed to these terms in their entirety.

These terms apply to all users of the uu99 platform, including those who access the site as a guest or as a registered member. We reserve the right to update or modify these Terms & Conditions at any time, and it is your responsibility to review them periodically. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

If you have questions about any of our policies, please contact our support team at [email protected] before registering or depositing. Our team is available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

2. Eligibility

Access to uu99 is strictly limited to individuals who meet all of the following criteria. Failure to meet any one of these conditions disqualifies you from holding an account or participating in any activity on the platform.

• You must be at least 21 years of age. uu99 enforces a strict 21+ policy in compliance with responsible gaming standards.
• You must be a resident or citizen of a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must not currently be subject to self-exclusion from gambling services, either voluntarily or through a regulatory requirement.
• You must register with accurate personal information. Providing false identity details is grounds for immediate suspension and potential legal action.

uu99 reserves the right to request proof of identity, address, and age at any time. Accounts may be suspended pending verification if documentation is not provided promptly.

3. Account Registration & Security

Each player may hold only one (1) active account on uu99. Creating duplicate or multiple accounts — whether to gain bonus advantages, evade restrictions, or for any other reason — is strictly prohibited and may result in permanent account closure and forfeiture of all balances.

Password & Login Security

You are solely responsible for maintaining the confidentiality of your login credentials. uu99 will never ask for your password via email, chat, or phone. If you suspect unauthorized access to your account, notify our support team immediately at [email protected].

• Use a strong, unique password combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your login credentials with any third party, including friends or family members.
• Log out of your account after every session, especially when using shared or public devices.

Account Verification (KYC)

uu99 may require identity verification (KYC) before processing withdrawal requests or releasing bonus funds. Accepted documents include a valid national ID card, passport, or driver's license. KYC verification typically completes within 24 to 48 hours on Bangladesh Standard Time (BST, UTC+6).

4. Deposits & Withdrawals

uu99 supports a range of trusted payment methods popular with Bangladesh players. All deposits are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal amounts may vary by payment method and are displayed at the time of transaction.

Deposit Policy

Deposits to your uu99 account are processed instantly for most mobile banking providers including bKash, Nagad, Rocket, and Upay. Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers may take up to 30 minutes depending on the bank's processing schedule. uu99 does not charge fees on deposits, however your payment provider may apply their own transaction charges.

Withdrawal Policy

Withdrawal requests are subject to successful KYC verification and must be submitted to the same payment method used for the original deposit where possible. All withdrawals are reviewed within 24 hours. Please note the following conditions apply to all withdrawal requests:

• A minimum wagering requirement must be met on all deposited funds before withdrawal eligibility is unlocked.
• uu99 reserves the right to delay withdrawal processing for accounts flagged during security or fraud reviews.
• Withdrawals to third-party accounts (accounts not registered in your name) are strictly forbidden and will not be processed.

5. Bonuses & Promotions

uu99 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as IPL, BPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the terms below and any additional terms communicated at the time the promotion is offered.

The following rules apply to all uu99 bonuses unless explicitly stated otherwise in the specific promotion terms:

• Bonuses carry a wagering requirement (rollover) that must be completed before any associated winnings can be withdrawn. The specific rollover amount is stated in each promotion's terms.
• Bonus funds are non-transferable and cannot be exchanged for cash unless rollover conditions are fully met.
• uu99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, particularly in cases of suspected abuse or technical errors.
• Players found to be misusing bonuses or exploiting promotion mechanics will have their bonuses forfeited and accounts suspended.

For full details on any active promotion, visit the promotions section of the uu99 platform or contact our support team. All promotional activities comply with responsible gaming principles and are available to eligible players aged 21 and above only.

6. Responsible Gaming

uu99 is committed to promoting safe and responsible gaming across Bangladesh. Gambling should always be a form of entertainment — never a means of income or a solution to financial difficulties. We strongly encourage all players to set personal deposit limits, take regular breaks, and monitor their playing time. Self-exclusion tools are available for any player who feels they need time away from the platform.

For full responsible gaming guidance, please visit our dedicated Responsible Gaming page. If you believe gambling is becoming a problem for you or someone you know, please contact our support team immediately. uu99 takes problem gambling seriously and will take appropriate action to assist affected players.

7. Prohibited Activities

The following activities are strictly forbidden on the uu99 platform. Any player found to be engaging in these activities will face immediate account suspension, permanent banning, forfeiture of funds, and may be reported to relevant authorities.

• Using automated bots, scripts, artificial intelligence tools, or any software designed to gain an unfair advantage over the platform or other players.
• Money laundering, structuring transactions to evade reporting thresholds, or using uu99 for any financial crime.
• Collusion with other players to manipulate game outcomes, exploit bonus structures, or defraud uu99 or any other user.
• Creating multiple accounts, using false identity documents, or misrepresenting personal information during registration or at any other time.
• Attempting to exploit technical bugs, glitches, or errors in any game or platform feature for personal financial gain.

uu99 employs advanced fraud detection technology and manual review processes. Suspicious activity triggers automatic flag escalation to our compliance team. All findings are treated confidentially but may be shared with law enforcement agencies where required by law.

8. Intellectual Property

All content on the uu99 platform — including but not limited to logos, graphics, game assets, text, software, source code, user interface design, promotional materials, and underlying technology — is the exclusive intellectual property of uu99 or its licensed content partners. No content may be reproduced, distributed, modified, publicly displayed, or commercially exploited without prior written permission from uu99.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios. uu99 operates under valid content licensing agreements with all featured game providers.

9. Limitation of Liability

uu99 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, uu99 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. uu99 does not guarantee uninterrupted, error-free, or fully secure access to the platform at all times.

In no event shall uu99, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including any loss of profits, loss of data, or loss of funds resulting from unauthorized account access, game malfunctions, or payment processing errors beyond our reasonable control.

10. Amendments to These Terms

uu99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered users via email or a prominent notice on the platform. The updated terms will take effect immediately upon publication unless a specific effective date is stated.

Your continued use of uu99 following any amendment constitutes your binding acceptance of the revised Terms & Conditions. If you do not agree with any revised terms, you must cease using the platform and contact our support team to close your account and arrange withdrawal of any remaining balance.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from your use of the uu99 platform that cannot be resolved through our internal dispute resolution process will be subject to the exclusive jurisdiction of the competent courts. uu99 operates as a safe and reliable platform using SSL encryption and fair play certified systems to protect all players.

12. Contact Us

If you have any questions, concerns, or require clarification on any part of these Terms & Conditions, our support team is ready to assist you. We aim to respond to all enquiries within 24 hours, Bangladesh Standard Time.

Email us at: [email protected]